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Our services

Design office

For 50 years, NIDEK has been recognised as a true partner, thanks to its knowledge of the different jobs in ophthalmology, orthoptics and optics. So NIDEK can develop its solutions for these jobs.

In order to make your installation easier or to adapt it to innovations, NIDEK assists you, right from the design phase, in different fields: ergonomics, engineering, CAD organisation, materials, jobs.

NIDEK designs, develops and distributes consultation units, bearing the certification Origine France Garantie, and recognised, as all other NIDEK products, for their reliability.

Our Design Office, in our production unit, located near Lyon for almost 20 years, has been designing these units. The Design Office pays close attention to technical progresses and mainly works on durable components. It keeps on developing tables to NIDEK’s mind: quality, reliability and technology are adapted to NIDEK equipments and technologies.

Whatever the activity takes place in a consulting room, in health care establishments or in a remote way, making the project a reality means going through different phases: analysis of the space, importance of automation, job and flow expertise, material, works following-up, training, optimisation of resources, etc.

Our experts, in charge of scheduling the installations, have made available and trained our technical sales representatives to the use of our CAD software.

Therefore the customers of NIDEK can have a quick 3D overview of the layout and of their future working space arranged with the equipments supplied by NIDEK.

Why taking on NIDEK Design Office?

Contact NIDEK Design Office

Whatever you work in a consulting room a in a health care establishment, anticipate your installation. Feel free to contact your technical sales representative, anytime.

Installation & Implementation

We implement a set of services designed to secure your installations and your activity.

Reconnu pour la fiabilité et le haut de gamme de ses produits, NIDEK SA inclut de façon systématique un ensemble de services permettant d’accompagner durablement ses clients : configuration, accompagnement, planification, installation, mise en service, formation.

Any installation performed by our teams meets different strict criteria:

Ecological impact and protection of the equipment: When preparing your products, in the respect of a green approach, we optimise the packagings. Our packagings are tailor-made to secure the different elements during the shipment and protect the equipment. Another benefit is limiting the amount of cardboard boxes and wastes.

Strictly scheduled installations: Upstream any delivery, NIDEK customers are provided with detailed information about progress and modalities.

Compliance and respect of configurations: The installations respect the 3D designs created with the architects.

Presence: A NIDEK team, comprising one or more technicians assisted by the local technical sales representative will be present during the entire process.

Get started: All our customers systematically take a full training course to be able to use their products, until the commissioning. Trainings are provided all along the use.

NIDEK installation & commissioning

Contact NIDEK to have your equipments installed and commissioned.

Do you have questions about the progress of your installations? Please contact your preferred contact person. He/she will provide a response to you, any time.

Trainings

Using ophthalmology equipments and technologies requires a continuous development of skills.

Our domain is specialised. So, the requirements related to practice have made possible to propose a complete assistance, thanks to professionals. un accompagnement complet avec l’appui des professionnels.

Our domain is specialised. So, the requirements related to practice have made possible to propose a complete assistance, thanks to professionals. la montée en compétence de tous les intervenants est une priorité pour NIDEK SA

We propose professional trainings to subjective refraction in partnership with an authorised organism. These trainings are designed to orthoptists and to all state-registered nurses.
They are provided by a specialised ophthalmologist, partner of NIDEK, and by a team of professionals of vision.
These trainings propose a complete and innovative methodology to improve the control of refraction.

Vous serez accueillis tout au long de l’année au siège social de NIDEK SA, situé à Sucy en Brie ou sur l’agence de Lyon (69).
Un showroom, équipé de matériel de haute technologie NIDEK est à disposition à cet effet pour améliorer votre pratique. Une salle de cours est également accessible et entièrement dédiée à la théorie.

So far, hundreds of orthoptists, opticians and ophthalmologists have already been trained and can prove the high quality of the training.

Pour plus d’information, cliquez-ici.

Training to equipments

Getting trained with NIDEK

You want to know the trainings proposed by NIDEK? You want to organise a path for you or your teams? Contact us to get more info and read our catalogue.

ASS and repairing

In the field of optics and ophthalmology, we are succeeding on the French market because we have managed to ingeniously associate quality products and performing services.

Afin d’accompagner la haute technologie en santé visuelle, NIDEK SA, filiale française du groupe japonais, ne cesse de développer une offre de services orientés satisfaction clients. Cela se traduit aujourd’hui par la reconnaissance de NIDEK SA comme leader incontesté du Service Après-Vente. L’alliance franco-japonaise de la haute technologie et du SAV constitue ainsi notre force, et nous avons à cœur de conserver cette avance.

Practically: more than a third of the NIDEK SA team is dedicated to the technical department and commits itself to assisting you all along the lifespan of your equipments. Our ASS department is based upon an organisation that combines material guarantee, technical assistance, preventative or curative maintenance, on-site or remote intervention.

The consequences are:

Material guaranteed for at least 24 months (parts, labour and travel) from the invoicing date.
Technical hotline composée de près de 20 experts techniques sédentaires, à votre écoute du lundi au vendredi, de 8h à 18h (N° 01 49 80 97 97)
Free remote digital handling to improve the efficiency.
40 itinerant technicians available over all the territory for immediate intervention. They also can go abroad.
Updates of application softwares: our technicians act. You do not have to ask. Also they can train the users.
Continuous activity commitment: if your equipment requires a return to workshop, we lend you a similar equipment during the time required to perform the repairing.

NIDEK After-Sales-Service and repairing

Forecasting a situation in case of guarantee expiration: a quotation is systematically made, free of charge, prior to any repairing, stating the lead-times and the cost of the intervention.

Also, we can propose attractive and securing offers of preventative or curative maintenance contracts. A few words are enough to describe our AS: reactivity, flexibility, reliability, technical expertise and commitment to service.

Contacting NIDEK After-Sales-Service

Please contact your technical sales representative to have more info about our After-Sales-Service.

The Art of Eye Care

Reliability and
safety

NIDEK develops its top-of-the-range products to improve visual health through an approach based on strict criteria: safety, reliability, durability, continuous quality controls and certifications.

Technologies and
innovations

NIDEK meets technical challenges by keeping constantly informed of the innovations of eye imaging systems, using the expertise of professionals and the progresses of research.

Services and
guarantees

NIDEK s’engage auprès de ses clients dans un ensemble de services, de l’installation de l’activité à la formation agréée des équipes et offre des garanties à long terme sur-mesure.